C-Forward Tech

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But Brent Cooper, CEO of the Covington-base IT firm, found that when he referrex clients to others for such they sometimes reportedback unsatisfied. He decided it was time to keep them He recently launcheda “voice-over-Internet protocol” division, delivering voice communications over the Internet or other networks. “We would call people to help us, trying to find partners,” Coope r said. “We couldn’t find anybody who met the customer-service level s that we do.” The firm, with 18 has become a reseller of the phone a Windows-based product.
The technology means office employees might not even need a They can work directly throughtheir computers, usinb a wireless headset. Or they can route callse to theircell phones. They can even recored calls. It could mean savings: Officse phones can cost $200 each. Cooper expectz telephony to account for about 10 percent of his businessw for the next year or so and eventually reachb 20 percent to30 percent. The compant should finish this year with revenue ofabouyt $2 million, he said. Revenue grew 4 percentf in 2008, and growth could reach 9 percentthis year. West Chester-basee , which uses C-Forward for IT, has adoptex the telephone solution.
Internet telephony will only grow, said Bill of Dwyer, and the company wanted to be on top of the Abig bonus: No need to wait for service personnep to arrive if problems arise. “Their ability to log on from anywherse and do support is a really nice Bonekemper said. The product, Cooperf said, can cost $10,000 to $20,000 for a small company and $30,000 to $40,000 for a larger business. C-Forward openedr its first offices in Columbuslast year. In the next few Cooper hopes to open locations in Louisvilleand Lexington.