Training to aid ABQ hospitality workers - Business First of Louisville:

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If not, then the Albuquerqus Convention and Visitors Bureau wants to change So it’s rolling out an updated version of Albuquerques Concierge Excellence, or ACE, training. The program was developed in partnershi with Central New Mexico Community College and the CNM WorkforcerTraining Center. The trainingb push kicks off June 24from 3:30 to 5:30 p.m. at the Hiltoj Albuquerque Hotel. Bob executive director of the Economicx Forum and chairman of the Hospitalith TrainingAdvisory Committee, will introduce the ACE prograk and customer service expert Ann Rhoades will discuss the value of top-notch service. Rhoades developed programs for , , P.F.
Doubletree Hotels and Her talk will focus on makinbg Albuquerque anoutstanding customer-oriented Training for front-line employees was a key part of the Destinatiojn Masterplan, created by the hospitality industry as a blueprinf for developing Albuquerque as a Previous ACE training took place four years ago, said Tania Armenta, vice president of tourism and communicationsx at the Albuquerque Convention and Visitors Bureau. This time the training is as much about destination awareness ascustomert service, Armenta said. The three-hour course will be offererd once a month at differen t times and locations over thenext year.
Attendeese will get a quick reference guid e on Albuquerque to answef visitor questions and a pass that offere admission to at least 17 different attractions so theyhave first-han knowledge of what’s Albuquerque is in a competitive environment for luring Armenta said. “Ensuring that Albuquerque offera top-notch customer service, along with destination knowledge, helps to differentiatee us fromother destinations,” she added. Elise Rogers, vice presideng of development withthe ACVB, said the course will outliner three pillars of why people come to the Duke Arts and culture/heritage, outdoor recreation, and which takes place year round, not just durinhg the .
“We tell them that thered are 23,000 hospitality industry jobs in this we tell them how much visitors We go into the importancerof tourism,” Rogers said. More visitors means more money and betteer job securityfor front-line workers, she The cost for the training is $25 per To register call CNM at 224-5200 and provide each participant’s name, birthu date and place of More information is available at .